…actual implementation usually includes a combination of several suppliers, products and services as well as some obligations to have information available or settings in place in advance from within your own business.
Each of the suppliers involved has their own responsibility to complete a small set of tasks and prove they are working in their own right.
If your telephone lines, systems or services are not working correctly, several of these suppliers may be able to prove ‘it’s not their bit’ causing the problem, leaving you to negotiate with the few remaining suppliers until someone takes ownership - even then, they may need your other suppliers to work with them as one team, in order to diagnose and resolve the issue.
This is where extra costs can become involved, where suppliers having done their bit are still required to work with remaining partners, to help pin-point an issue.
Your Telecoms Expert understands how frustrating such situations can be for business owners, who thought they had ordered and paid for a single solution.
For this reason and to avoid such situations, Your Telecoms Expert can not only work with your business, it’s staff and department managers to initially audit and survey your current equipment and services in order to subsequently recommend the right blend of suppliers to deliver the agreed outcome, but we can also optionally provide project management services, allowing us to sit between your business and the chosen or recommended suppliers to ensure things ‘stay on track’, mediate between suppliers as required and mitigate and resolve on your behalf when challenges arise.
We have the expertise and knowledge and a strong technical understanding of each of the suppliers specialist areas. This allows us to plan and liaise on a relevant level with each of these suppliers and work with them closely to ensure your goals are met and challenges are overcome without the traditional breakdown and finger pointing associated with unmanaged project delivery.
We will create a Scope of Works and a set of agreed Time Scales with key Milestones and communicate closely with the various bodies involved to ensure everyone understands their responsibilities.
We can also work internally with your staff and departments to aid in pre-project data gathering and ensuring internal configuration or settings are in place as required before the project starts.