When provided on it’s own, it’s often the case that an existing client/supplier relationship may be at risk of, or actually has broken down.
This is often because the supplier doesn’t understand the real impact of the challenges at hand to the client’s business, or the client isn’t able to appreciate the technical response given by a supplier and typically the client may be required to take action in an area they don’t have the required knowledge to progress.
This is where Your Telecoms Expert can sit as a technical layer between the supplier and client to restore practical communications, help both parties involved fully appreciate the challenges and design a technical action plan to resolve the situation.
Once such an action plan has been presented to both client and supplier and approved, Your Telecoms Expert will continue to mediate, while measuring progress towards resolution, supporting both the customer and the supplier from a technical perspective.
Furthermore, if a supplier has reach the limits of their technical ability to identify a solution, Your Telecoms Expert can recommend additional strategies the supplier may not have considered and work with them action this strategies.
If required, we can continue to work with all parties on a contractual basis, adding specific layers of additional knowledge or expertise; alternatively, we can provide all parties involved with the knowledge, training and forward planning to self manage the situation without further intervention.
If you are facing supplier challenges, require an independent appraisal of a situation or need a partner to mediate for sections or entire projects, please contact Your Telecoms Expert to see how we can add value.