Your Telecoms Expert pride ourselves on customer service. The communication's industry brings many challenges and we strive to protect our clients from those challenges. We offer appropriate and ethical advice and when things do occasionally deviate from 'best laid plans' we take ownership and control of the situation and work hard with network and service providers on our customer's behalf to mitigate and resolve issues.
We would of course love to tell you that the communications industry is perfect, but it's not and we know that. We plan ahead for obvious challenges and recommend only robust and stable solutions.
Please see feedback below from those who've worked within Your Telecoms Expert's M.D. Adrian Bolton, in the past; and we hope you may agree that Your Telecoms Expert could add value supplying and managing your communications adds, moves and changes as well as offering experienced general I.T. consultancy, system design and project management.
I recently gave Your Telecoms a very short deadline and a complicated problem to solve...I'm happy to say they smashed it. Adrian is a great guy and will go out of his way to make sure he can solve any problem. Amazing Service, I would have no hesitation recommending their service to any business looking for a modern telephone system :)
Having been left out on a limb by our usual technology providers when our wifi signal went down in our meeting room, which was hosting a 2 day training event, I immediately contacted Adrian at Your Telecoms. I fully anticipated him to say he wouldn’t help as he isn’t our provider currently, but how wrong I was! I talked him through the issue (as much as my limited knowledge could), he hopped in the car and drove to our aid within 20mins.
He managed to re-locate the router, change some ports around and ensure that the chromecast was back online for the users, all in less than 30mins. The second day of the training course went without a hitch and they were very pleased with the room and the internet! Adrian really did rescue us and we can’t recommend him highly enough.
I have known Adrian for 2 years and know of his commitment to customer service. When a contact asked me if I could recommend a telecoms company to help her new business startup, I had no hesitation in recommending Your Telecoms Expert.
Adrian contacted her and advised on a cost-effictive solution which suited her office setup and budget. My contact was impressed with Adrian's speed of response, attention to detail and knowledge of his industry and products. He went out of his way to understand her business and provide the solution best suited for her.
As a result she subsequently referred Adrian to one of her trusted contacts, who wrote to thank her as follows: "I just wanted to say thanks for the recommendation for Adrian - he was fantastic and talked me through all options, advising me that the cheapest was more than sufficient for my needs at the moment. I was set up with a number diverted to my mobile in less than an hour! I can't fault his service".
A recent referral to us from a partner, led to us being tasked with moving this client's business infrastructure from two seperate premises into a brand new building in Mansfield Woodhouse. During the planning process, we asked the client if there were any other problems they faced. The response regarding their current telecoms supplier and the move (as critical telephone numbers were not all on the same local BT exchange) left me worried about how operable they would be on opening day.
At this point I referred the client to Adrian at Your Telecoms Expert. The next time I saw this client, there were smiles. Speaking to them about the telecoms, they were blown away by the service they received, efficiency and the manner at which Your Telecoms Expert went about organising the switch over. Your Telecoms Expert provided a level of service during the move, 'which none of the other major suppliers could have done'.
On opening day, all of their phone numbers, lines and other telecoms equipment worked perfectly and have done so ever since.
After getting no reply from the large company we originally purchased our Splicecom Maximiser telephone system from; we reached out to Adrian Bolton at Your Telecoms Expert. Adrian replied to our e-mail personally within seconds of sending it and immediately dialled into our telephone system, logged into it (despite us not having the password information to hand) checked the configuration and resolved the problem with our handsets. If anyone needs a responsive and professional company to support their Splicecom telephone system, I would highly recommend Adrian and his team at Your Telecoms Expert.
Your Telecoms Expert upgraded our phone system to voice over IP including alteration of broadband. The service provided from initial survey to after sales is excellent. We are really pleased with the new phones and this helps us provide a better service to our customers and suppliers. I personally thank you for your continued support and look forwards to a long standing personal and business relationship.
Thank you Adrian for all your hard work on this. We really appreciate you and the effort you have put in. We feel you have gone the extra mile to deliver us a great telephone system which is already making such a difference.
Adrian has personally supervised our needs for many years and is an expert in his field. Importantly, Adrian's integrity is unquestionable and you will appreciate his professionalism as he strives to provide a solution which best suits your business objectives.
I have had the pleasure of working with Adrian for some time now and can honestly say he is a very dedicated and creative individual who always wants the best for his customers. Adrian has a great understanding of the industry and what works best for each opportunity. Long may our working relationship continue
Adrian has provided me with advice for over a decade and I've always found him helpful, friendly and very professional. His prices are competitive but the added value he brings in terms of knowledge and experience is priceless.
I worked with Adrian while FD at Corporate Edge and he provided a very professional service, helping to find flexible solutions for our businesses' communications needs.
Thank you to Adrian at Your Telecoms Expert for providing Stylish Rides with a fast, flexible and cost effective Virtual telephone system; which not only rings our office VOIP phones, but also diverts to our staff's mobiles as well as e-mailing voicemail messages to us. All in a all a great package! Thanks again.
After consultation, I couldn't believe what Adrian was offering for the cost. Adrian has put in far more than he promised, he has undertaken far more than I anticipated. His undying commitment to his clients is a revelation. Telecoms is an industry that is rarely talked about in a positive way, however, Adrian and Your Telecoms Expert certainly buck this trend. I would have no hesitation in referring my clients (or anyone else) to Adrian of Your Telecoms Expert.
With the expansion of my business, I required a new landline phone number. EE business said this should take 7-10 days. I waited for 12 days and was told that it would be a further month.
After my disappointment I called Adrian at Your Telecoms Expert. After 1 short call, Adrian set me up the telephone number I needed within 30 minutes at a fraction of the cost EE were going to charge me. I am delighted with the service I have received and would highly recommend his company to all my friends, family and business contacts. Thanks again for the fast efficient service.
I wish to personally thank Adrian Bolton of Your Telecoms Expert, for providing an excellent backup service when we recently ran into problems with a door entry intercom connection to a new IP telephone system. Lightning had fried the telephone system and door entry system. Adrian installed a new telephone system and asked for our help with the door entry solution. With a big of jigging and lots of patients from Adrian, including calls to his team; he managed to get the internal phones to ring correctly.
Adrian, I thank you for your continued support as a professional and as a friend. Marvin and I look forward to a long standing personal and business relationship with you.
As a travel agency, we've managed for many years with a single line phone system, with 'call waiting'. We often missed the call waiting, then we couldn't get through when calling the potential customer back, they had perhaps moved on to call another agent?
I asked Adrian Bolton for advice and I now have a virtual phone system, which can receive multiple calls via my one company number. I can transfer calls to/from colleagues (including remote workers, free of charge); clients hear an introductory message, which I recorded and can change at any time. The system has endless flexibility and sounds more professional.
This very versatile and cost effective solution was suggested, installed and configured by Adrian for whom nothing is too much trouble and he answeres every question with speed and efficiency. I would strongly recommend him as 'Your Telecoms Expert' to any size of business.